Returns and Refunds

Our 14 Day Warranty

All products come with a FREE replacement warranty for 14 days from delivery. If your purchase is defective, please contact us within 14 calendar days of receiving your order - we will make sure that all of your issues are resolved. If you received the wrong item, please contact us within 48 hours of delivery. We will arrange to deliver the correct items or return your payment. For defective or faulty products, please take photos or videos and email us at: bobastuffaus@gmail.com  - we will replace or refund your purchase after confirmation.

PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.

 

Returns & Refunds

Our return policy lasts 14 days. If 14 days have gone by since the delivery of your item/s, unfortunately we cannot offer you a refund or exchange.

 

In order to receive your refund please follow the steps below:

Products can only be returned if they are still in their original condition and packaging. Used/opened products (due to hygiene reasons) or products damaged by the customer will not be eligible for a return/refund. Request your Return Authorization Number by emailing: bobastuffaus@gmail.com with a detailed reason for return and pictures or a video of the product that supports your reason.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank as there is often some processing time before a refund is seen in an account. If you’ve performed all of these steps and you still have not received your refund yet, please contact us at: bobastuffaus@gmail.com

 

Lost or Stolen Packages

BOBA STUFF is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry,  BOBA STUFF will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate. 

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at bobastuffaus@gmail.com. We cannot offer exchange for a change of mind.

 

Can I cancel my order after it has been placed?

All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Unfortunately, we are unable to cancel your order once it has been processed and/or shipped.